[Resolved]  HDFC Bank — credit card recovery agents are torturing me and giving mental strain and stress

Address:Gurgaon, Haryana, 122002

I have lost my job in june 2019 after which the calls from the credit card company i. E. Hdfc people started calling me asking about the amount. I told them that as i have not received the salary from the past job i will pay the amount after the salary is being credited to my account i. E. The month-end. However, after having a talk with two officials on +91-[protected] and +91-[protected] where i told them multiple time on 21st july, 24th july and on 26th july 2019 that my salary will be credited on the last date of the month post which i will make the payment.
However today i. E. 27th of july, 2019 a credit card recovery agent with a number - [protected] called me and harassed me for rs 3150 after telling the same that it will be possible to pay at the month-end only. He told that pay the amount today or he will call my family neighbors and my girlfriend and their family members also.
After asking them he continued to torture me after 3 calls even saying that the rbi has their guidelines regarding credit card recovery agent and the fair debt collection practices act (Fdcpa) says debt collectors can't harass, oppress, or abuse you or anyone else they contact. Some examples of harassment are repetitious phone calls that are intended to annoy, abuse, or harass you or any person answering the phone. Obscene or profane language.

Even though he is currently blackmailing me either pay the amount or i will call your girlfriend and family members.

I would also like to write here that raise the complaint against these people whose number are provided and if they will try to come to my home or threaten my family or girlfriend i will definitely harm them or else i will suicide.
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Sep 4, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance
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