[Resolved] HDFC Bank — credit card rs 3,200 charges for rs 500

NehaRajput

from Bengaluru, Karnataka

Address:

560048

Hello,

I am hdfc credit card holder for an year now. Every month i pay full amount without fail. Last month, due to a calculation mistake i paid rs 480 lesser than what i was supposed to pay. And hdfc bank has put rs 3, 200 finance charge for it.

I contacted customer support and they are of no help. This is unacceptable! Rs 3, 200 charge for rs 480 shortfall? You are charging me 6 times the difference for a mistake?

Please return my money!

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Feb 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same https://bit.ly/2k7MGwQ.

-Zubin
HDFC Bank Customer Assistance