HDFC Bank — credit card settlement issue

umapathi sundaram

from Mumbai, Maharashtra

Address:

11/75 balaji nagar, sikkarayapuram, 600122

Respected Sir/Madam,

Pls note I am using the credit card for more than 6 years and only in the last 2 year due to more medical expenses happened personally I paid the minimum due amount regularly, Last month I did not paid the minimum amount due to financial struggle,
As advised by manager “ I have to pay 1 due amount so that he will organise for settlement''

After paying the due amount I tried to contact the manager but he is not attending the call.

Already for settlement he raised 67000rs x 6 emi, but iam getting only 30k salary with this salary It is very difficult for me to pay this amount hence request you to reconsider and reduce the settlement amount to 35000rs and increase the emi period to 12months, hope you have the data, I have already paid more than 3 lakh rupees via interest to HDFC, hence help me here to waive off the total amount or help to reduce the settlement to 35000rs with 12months emi.

Pls help to look into this issue and sort out at the earliest, thanks

CARD # [protected]
Branch Address:
HDFC BANK, 128, Gr Flr, East West Centre, Nelson Manickam Rd,
Aminjikarai, Chennai, Tamil Nadu 600029 Ph :[protected], [protected]

Thanks & Regards
Umapathi

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same https://cutt.ly/bribuTf.

-Zubin
HDFC Bank Customer Assistance

Jan 08, 2020

Updated by umapathi sundaram Dear Zubin,

Pls note, this complaint is settlement related issue, already have faced more problems continue my mother health issue and my health also not well, that's why i am not able to continue for regular credit card payment that's the reason i am going to settlement, i already pain more than 3lk for interest for minimum due almost 3years, so kindly consider and wave off what best possible from your side and extend the EMI periods.

Jan 09, 2020

Updated by umapathi sundaram Dear Zubin,

Kindly advise.

Jan 14, 2020

Updated by umapathi sundaram Dear Zubin,

Pls advise.