[Resolved] HDFC Bank — credit card statement not received

Varsha617

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400703

When the card was new i use to get credit card statement at my residents but not before due date but the physical statement use to come but later on they stopped sending the statements
Because of which my cibil score is affected
If not the statement at least bank should give prior reminders on credit card bill via sms but this bank don't bother to provide any such service

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Apr 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that your credit card has been registered for E-statement and hence monthly statements are sent to your registered e-mail id available in our records without any bounce. We take this opportunity to clarify that all Banks are required to provide their customer database to regulatory authorities periodically. All financial institutions governed by RBI guidelines update such information to CIBIL (Credit Information Bureau of India). This is done in the normal course of business. Hence, the Bank through this, does not attempt to influence any financial institution on their discretion of approval /disbursement of credit.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Saikat Kumar Biswas

from Kolkata, West Bengal

I Had a credit card of HDFC Bank which I had settled with Bank on April 2017. Inspite full and final settlement I have not got NOC from concerning Authority. Due to which I can not apply for VIsa.
Thahts why I am requesting to send a copy of NOC to my Registered Email ID or alternative Email Id i.e [protected]@yahoo.co.in as earliest