[Resolved] HDFC Bank — credit card statement wrong charges

Amit Rauniyar

from Bengaluru, Karnataka

Dec 31, 2017

Address: Chennai, Tamil Nadu, 560054

Website: www.hdfcbank.com

Hi hdfc team,

I am customer of hdfc bank and from last 5 yr i am using hdfc bank salary account.
I am very upset about hdfc bank credit card service. I see that from last three month (Oct, nov, dec'17) there are multiple charges are applicable on given statement. Hdfc people given two credit card unnecessary and they committed to provide good service so i choose hdfc credit card. But i see there are multiple entry which are inaccurate they charged wrongly.
I need my money revert back in my account other wise i am escalate this matter to rbi and consumer forum.

Valid charges:
16/10/2017 offus emi, prin nb:01, [protected] 8, 512.71
16/11/2017 offus emi, prin nb:02, [protected] (Ref# 09999999981116009487624) 8, 604.93
16/11/2017 m-flipkart internet pr, p:01, 0000310 (Ref# 09999999981116009487640) 1, 792.59
16/12/2017 m-flipkart internet pr, p:02, 0000310 (Ref# 09999999981216009582463) 1, 813.50
16/12/2017 offus emi, prin nb:03, [protected] (Ref# 09999999981216009582448) 8, 698.15

Wrong charges applicable on my statement :

16/10/2017 offus emi, int nbr:01, [protected] 568.52
16/10/2017 igst-vps[protected]rate 18.0 -29 (Ref# 09999999981016008889624) 102.33
16/11/2017 offus emi, int nbr:02, [protected] (Ref# 09999999981116009487632) 476.30
16/11/2017 mer emi, int nbr:01, [protected] (Ref# 09999999981116009487657) 197.24
16/11/2017 finance charges (Ref# 19999999981116999885680) 1, 098.19

16/11/2017 igst-vps[protected]rate 18.0 -29 (Ref# 19999999981116999885680) 197.67
16/11/2017 igst-vps[protected]rate 18.0 -29 (Ref# 09999999981116009487657) 35.50
16/11/2017 igst-vps[protected]rate 18.0 -29 (Ref# 09999999981116009487632) 85.73

16/12/2017 mer emi, int nbr:02, [protected] (Ref# 09999999981216009582471) 176.33
16/12/2017 offus emi, int nbr:03, [protected] (Ref# 09999999981216009582455) 383.08
16/12/2017 finance charges (Ref# 19999999981216999870190) 1, 833.23

=
Total : 5151 rs unnecessary charges applicable

I want detail description about all the charges applicable on my account.

Thanks & regards,
Amit gupta
Credit card : [protected] and [protected]

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Feb 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Bejoy
HDFC Bank Customer Assistance

TAT response
We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days. -Anay

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Comments

pritam353

Sep 18, 2020

17/08/2020 IGST-VPS[protected]RATE 18.0 -09 (Ref# 09999999980817001704525) 202.03
14/09/2020 IGST-VPS[protected]RATE 18.0 -09 (Ref# 14122102000914999047100) 99.00
15/09/2020 MER EMI, PROCNG FEE, [protected] (Ref# 09999999980915001602861) 199.00
15/09/2020 IGST-VPS[protected]RATE 18.0 -09 (Ref# 09999999980915001602861) 35.82
17/09/2020 M-AMAZON SELLER SERVIC, P:01, 0000602 (Ref# 09999999980917001801816) 16, 056.33
17/09/2020 MER EMI, INT NBR:02, [protected] (Ref# 09999999980917001801808) 688.54
17/09/2020 MER EMI, INT NBR:01, [protected] (Ref# 09999999980917001801824) 467.43
17/09/2020 M-FLIPKART PAYMENTS, P:02, 0000587 (Ref# 09999999980917001801790) 10, 744.79
HDFC is charging more money