[Resolved] HDFC Bank — credit card suspended

Ptyagi1890

from Noida, Uttar Pradesh

Address:

201002

Hi Team,

My Customer ID is 38161649. My card has been suspended due to non payment of card. However, I bring this to your attention that I have tried so many times to make the payment however, it got declined due to unknown reason. same was raised to your customer care but nothing has happened. I asked them to provide the statement but nothing has been received. I was trying to pay when my principal amount was 10k and now it was 15k. I keep on getting the refund when I try to pay it and you guys are charging the interest on my due amount. I have tried to make you a call on your collection department 66668101 and 102 but no buddy is picking it up. every time I get the answer that all executive are busy.

Please call me at [protected] and [protected].

I request you to resolve it asap.

Regards
Pranove Tyagi

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May 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/66668102 for any queries in this regard.

-Zubin
HDFC Bank Customer Assistance