[Resolved]  HDFC Bank — credit card team fraud

Address:

Pune, 411033

There was 2 months payment to be made for credit card to which the team deducted the amount from my hdfc bank account without any intermission neither the account was linked. To understand what has went wrong i went to the cc head office in pune bungarden road. After understanding the delay in two months payment they blocked my entire salary. When asked to take the amount and release the rest they said that's not possible when asked for the solution they said we can settle the amount and can consider this amount as 1st installment and rest can be given by giving 4 cheques of rs. 1500 and i agreed to it and asked to complete the process. The said we'll process the request for settlement and get in touch with you. I was in touch and taking the follow every now and then.., the person mr. Vijay who was dealing with my case said not to worry we have processed the request and waiting for the approval from the chennai head office and it will take sometime.

After a month i got a text message for the credit card due payment with the interest, i contacted mr. Vijay and informed that i've been charged again with the interest he said not to worry as the request is in process for settlement and will wavie off the charges. 3rd month again i received a text with interest and again my account was blocked. I again contacted the team and they unblocked the account. It happened 3-4 times but the response was the same that the request is in process and anything above the settlement amount will be waived off. This happened in 2016, after too many follow ups and visiting the headoffice each and everytime with one answer from there end stating the request is still in process.

The issue hasn't resolved yet and today its 2019 i haven't received any response from their end. And now when i checked my hdfc bank account i see that they have again blocked my account for rs.50, 000

I need this to be resolved as non of the hdfc team are co-operative. They are charging me for no reason and want this to be resolved asap.

Mb:[protected]

Regards,
Riya