[Resolved] HDFC Bank — credit card transaction

Shabnam Khan2206

from Haridwar, Uttarakhand

Address:

248011

Respected sir this is to inform you that the credit card ending with 6225 that have sent was not opened till now but your bank is deducting the money from my account and kindly send me the statement of my card. So that i can file fir against it.
From the month of november and december 2018 we have paid 2600 + 2600 total 5200 and in the month of jan. Riya from your side whose contact no, is [protected] has called and she told me to pay 3200 and we have paid it on the month ending 2700 was deducted from my account again one call from ur side was on feb. 20/2/2019 whos no. Was [protected] named neeru was recieved and she said to fill up the dispute form and hence i will be thankful i[censored] resolve my problem. As we have not yet opened niether used the card.

Was this information helpful?

No (0)

Yes (0)

Mar 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 21, 2019

Updated by Shabnam Khan2206 Respected sir this is to inform you that the credit card ending with 6225 that have sent was not opened till now but your bank is deducting the money from my account and kindly send me the statement of my card. So that i can file FIR AGAINST it.
From the month of November and December 2018 we have paid 2600 + 2600 total 5200 and in the month of jan. Riya from your side whose contact no, is [protected] has called and she told me to pay 3200 and we have paid it on the month ending 2700 was deducted from my account again one call from ur side was on Feb. 20/2/2019 whos no. was [protected] named Neeru was recieved and she said to fill up the dispute form and hence i will be thankful i[censored] resolve my problem. As we have not yet opened niether used the card.

Verified Support

Feb 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on February 19, 2019, 12:00 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance