[Resolved]  HDFC Bank — credit card transactions done by some body from australia while the original card was holding with mem

Address:Ernakulam, Kerala, 0484

My credit card transaction done on 06/08/2017 10 nos of transaction done by using my card no at australia while i was holding my card at ernakulam
This was the second time happen. This is due to the firewall protection defect by hdfc. If this is the situation how do i use my card hence forth. Iam extensively using my card last 20 years
This amount should not debit from my account if it debit i will force to approach ban ombudsman for compensation
'solomonsthomas.
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Sep 11, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Aug 06, 2017
Updated by solomonsthomas
My credit card transaction done on 06/08/2017 10 Nos of transaction done by using my card no at Australia while i was holding my card at Ernakulam
this was the second time happen. this is due to the firewall protection defect by HDFC.If this is the situation how do i use my card hence forth. iam extensively using my card last 20 years
this amount SHOULD NOT DEBIT FROM MY ACCOUNT IF IT DEBIT I WILL FORCE TO APPROACH BANk OMBUDSMAN FOR COMPENSATION
'solomonsthomas.
Verified Support
Aug 07, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, card, transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Sir/madem
I have taken personal loan four months back with loan acc no 46031763 but I want close my personal loan because I applied for car top up loan so this personal is reflecting so please kindly close my personal loan

Regards
Y Catherine
IMPS Transaction details :

RRN Reference number: [protected]
AMount Rs 12000

Transaction was not successful.
checked status in netbanking and it shows processor down.

Neither money is credited back to my account nor credited to beneficiary.

Please help me getting my money back

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