[Resolved] HDFC Bank — credit card unauthorized charges

Paraag G. Doshi

from Delhi, Delhi

Address:

Udaipur, Rajasthan, 313001

Hdfc credit card agent is fetching money by saying that the card is lifetime free and has rewards points on pay zapp app but the diners club card is not accepted at pay zapp and the card is on an amc of inr 1000 per year.
I feel cheated by the false information provided and have also activated smart pay to recharge the number which was not requested and authorized by me. The recharge has also not processed and they are asking to call to cellular provided for the same.
Really shameful.

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Apr 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance