[Resolved]  HDFC Bank — credit card upgrade - concerned personnel least bothered about processing the request

Address:	Bangalore, Karnataka, 560073
Website:	www.hdfcbank.com

I have been requesting for a credit card upgrade since more than a month now when I spoke to my relationship manager Sanket about it. After 4 to 5 calls to him, he patched me through to the department responsible for taking such requests. I spoke to Ravindra kumar Mishra who checked my eligibility and informed me that I could upgrade my card to Regalia first and that he would send an executive to collect documents and signature. I waited for a week and no one turned up.I called up the RM again and complained him about it and asked him to escalate the issue. After he spoke to Mr Mishra again, an executive was sent to collect documents. I signed on application form and he asked me for a utility bill to activate smartpay (This was already discussed with Mr Mishra and he had informed me that within 90 days of card receipt, I have to activate smart pay on my card, otherwise it would become a billable card) and I did not provide the utility bill. Since the SLA was 7 working day, I waited for 8 working days (form submitted on 5thFeb) and when I called up relationship banking to find out the status, I am being told that the application form is not submitted. I got furious at this and when I called up my RM, he again conferenced Mr Mishra. Now, to avoid my queries Mishra kept telling that there are network issues and he is unable to hear and he will give me a call back while I and my RM could clearly hear him. Its more than an hour when I write this complaint and I have still not received a call form him. I am sure I will not receive a call from him and I will be kept waiting. Such tardy customer care service is really upsetting.