[Resolved] HDFC Bank — Credit Card Upgrade

[Resolved] HDFC Bank — Credit Card Upgrade - False Information

L Lenita Menezes from Bengaluru, Karnataka Jun 24, 2021 Jun 25, 2021 This thread was updated on Jun 25, 2021

If you happen to receive a call from HDFC customer care that your card is eligible for an upgrade and they guide you through the entire net banking process be cautious. In the name of an upgrade, they consume all the reward points. What information they wouldn't share is that only portion of your reward points will be transferred to your upgraded card. I've raised multiple complaints once I got to know this to cancel my upgrade request but at the end no right solution given. Complaint # : [protected] Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 25, 2021 HDFC Bank Customer Care's response Dear Customer, Our sincere apologies for the inconvenience caused to you. We have responded to your email on June 24, 2021 vide reference number[protected]. Kindly refer to the same and write back on the email in case of further assistance. -Nadia HDFC Bank Customer Assistance
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