HDFC Bank Credit Cards — Non-disclosure of full information before selling diners credit card

Address:

700095

1. Application for cancellation of diners cluinersb card no[protected]As issued in lieu of all miles card no-[protected]) & issuance of a fresh all miles card free of cost
2. Refund of reward points for new card without my consent
Holder-dipankar choudhury

It is for necessary information & noting by the concerned authority that a representative from hdfc cards division had called on me & appraised on the features benefiting my usages. Now, on receipt of the diners card, i approached for a merchant payment at big bazar, kolkata. But payment was denied, as it came to light that these special types of cards are not acceptable in all edc machines except that of hdfc. May i now place my serious grievances before you why this very important issue was never disclosed by the marketing representative during marketing of product?

Moreover, on receipt of last statement, it further revealed that reward point balance was utilized for issuance of the new card, which too was never highlighted by the marketing representative.

I strongly object to such kind of acts from a bank of high repute & request for urgent cancellation of the diners card, by reissuing free, an all miles visa card as was being used by me. I further request you to ensure that the new card to be totally cost/charge free. I also request you to kindly intervene to see that reward points as used is reverted for the new card, as applied for.

Please treat the matter as most urgent

Dipankar choudhury
Flat-cs-9/3. Phase-i
01st floor
Golf green. Kolkata-700095
Cell-[protected]