[Resolved]  HDFC Bank Credit Cards — Troubling for non payment of bill.

Address:

New Delhi, Delhi, 110042

HI
I was using HDFC credit card till 2010. In 2011 I sifted to Delhi from Hyderabad and was not using that card afterwords, around 2012 they sent a new card to me and some due amount too. I requested them to give the details of the due amount which was never sent to me. then the CCE asked me to accept the new card and start using it but I continuously asked them to provide the Full and Final statement for the last card which is never provided by them, they followed mostly every year end but never provided me the details.
Now they troubling me a lot with sending mails.

One of the last complaint addressed by them was as follows :---

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Dear Customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail to Grievance Redressal Cell.

The subject line contains the reference number allotted to your e-mail.

This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.
Our Customer Service Executive will respond within 2 (Two) working days.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
　

IMPORTANT:

Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Alternatively, please log in to Netbanking and submit your request for hotlisting of the card.

Unknown Beneficiary Addition/Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately call up our PhoneBanking Numbers and get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please click on the attached url for details of nearest Phone-Banking centre:

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-num...⇄

Assuring you of our best of services.

Warm Regards,

HDFC Bank Ltd.

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In-spite of mentioning to be contacted by CCE within 2 days nothing happned.

Please suggest how to deal with this.

Thanks
Rajni