[Resolved]  HDFC Bank — credit issue

Hi,
I added 5000 rs to my payzap app from my credit card transaction has been failed but i received an sms from bank you have spent 5000rs money to payzap. And 5000rs amount was deducted from my credit card and 5000rs not added to my payzap balance. The balance in payzap is showing zero. I am not able to know where the money is gone. Kindly look on to it and do the needful.
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Oct 9, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
HDFC Bank Customer Care's response
Dear Customer,

That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

-Bejoy
HDFC Bank Customer Assistance
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