[Resolved]  HDFC Bank — credited/reversed amount not credited

I have got a response from HDFC stating that the transaction for Rs. 999 has been credited/reversed by LOTTO on[protected]:19:02:47 .However, when I have checked the statement, it's not credited yet. PFB the screenshot for your reference and help me in crediting the amount to my account.

I did go to the nearest bank and have submitted the cardholder dispute form for the same and the complaint reference ID is 2091925.It's been ten days since I have raised the dispute but still I see no action being taken by HDFC.

I would greatly appreciate your understanding in this matter if you can expedite the process and help me in crediting the amount to my account.
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Feb 18, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please visit the below URL and submit your query details for further assistance:

https://bit.ly/30pLFSg

Alternately, you may write to us at grievance.[protected]@hdfcbank.com

-Nadia
HDFC Bank Customer Assistance
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