[Resolved] HDFC Bank — current account ending in 7979 in aundh bank has been turned inactive without intimation | |||||
Inspite of clear guideline that dec 31 is deadline for aadhar linking out of blue our account has inactivated i was informed that it is re kyc issue. Am not sure which country will allow that out of blue one fine day when all your credits are done you decide to deactivate. There is huge problem as vendor payments and salaries are to be paid and you suddenly close. I am looking at ways in which the business can be done with banker who understands the issue. They might be doing compliance on their own accord (Not rbi) but surely they have lost a customer. Was this information helpful? | |||||
Jan 12, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 11, 2017 HDFC Bank Customer Care's response Dear Customer, At the outset, we regret the inconvenience caused to you. As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof and business documents to resume normal operations in your account. Please refer to the following URL for complete details of our Branches: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Assuring you our best services at all times. -Bejoy HDFC Bank Customer Assistance Verified Support Dec 12, 2017 HDFC Bank Customer Care's response Dear Customer, We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days. -Anay HDFC Bank Customer Assistance | |||||
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Even if you have some concerns you can always intimate the client of Freezing ...
Also not a single SMS has come after Oct 25th till Dec 8th when account was made inactive
Let me be blunt you want to use the MONEY INTEREST FREE from gullible customers
Now recently our current account has been disabled on 8th Dec WITH NO INTIMATION
which has caused us immense hardships and pain as this credit balance which is primarily our working capital.
Further to this your Branch Manager, Relationship managers refuse to talk to us(not picking up calls)
I have call logs, email to support this. On 11th afternoon after being on hold the customer support for HDFC person for close to an hour told me that due to RE:KYC issue and ONLY CREDITS CAN HAPPEN and you cannot WITHDRAW.I told her that all KYC documents were submitted on Nov 10 and if there was an issue why did the bank wait till 8th Dec to freeze our account (as your bank waits for all money to credit)
We are not experts but all these we feel HDFC BANK uses fraudulent practices to keep the money(INTEREST FREE)
With our understanding this situation we need to be compensated on following :
For everyday of locked account we should be credited at the rate of Overdraft for entire current
account balance. Also We need to compensated for all our business liabilities that might occur
due this unplanned action from the HDFC bank's side. We as law abiding citizens are willing to furnish all
details that are required from your side as per RBI norms not as per HDFC request.
But we are NOT GOING TO ALLOW YOU TO USE OUR MONEY INTEREST FREE.
IF THE ABOVE CONDITION IS NOT ACCEPTABLE WE REQUEST YOU TO STOP THIS RE KYC and CLOSE OUR ACCOUNTSand GIVE US AN DEMAND DRAFT on NAME of F
IRM with immediate effect