[Resolved] HDFC Bank — customer id :[protected] abhijit basu ; savings account no.: [protected]-account put on hold without any information

abhijit.ca76

from Kolkata, West Bengal

Address:

11, DR. U.N. BRAHMACHARI STREET, CONSTANTIA BUILDING, Kolkata, West Bengal, 700017

I have a salary cum savings account in HDFC bank and has a good payment history.Also holding a MC PLAT FREEDOM CARD INTL credit card and a loan with a good payment history.

Suddenly the below mentioned put on hold without any information and getting harassed since unable to make payment for medical purpose.
When called up the customercare, as spoken to Mr. Gautam/ Sourav / Ranit they cannot provide any appropriate reason for the hold.

Mr. Ranit informed that I have a loan outstanding
Mr. Sourav told that I have a credit card outstanding
Mr. Gautam told that I have a jumbo loan outstanding

Also like to inform you that I have no other old HDFC credit card or loan.

Was this information helpful?

No (0)

Yes (0)

Jul 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance