[Resolved] HDFC Bank — Customer service

Mahesh P Gabhrani

from Gurgaon, Haryana

Address:

Bhilwara, Rajasthan, 311001

Hi I have my HDFC Master credit card ending with 8980.I had some query regarding my credit card statement and called on thenumber [protected].After waiting for 7-8 minutes on IVR my callconnected to Tausif and he disconnected the call by making the excuse of poor connection. Today on 04/11/2016 when I again called for the same issue then my call got connected to mandeep kaur I asked her not to disconnect thecall The same thing happened and stillshe disconnected, I will write to consumer forum

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Dec 8, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Contact number as updated in the card account and latest contact number.
3. Email id as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance