| Address: | Rz 16 A, Sadh Nagar Part 2, Palm colony, |
I have been calling customer service since November. And this is the first time I called customer service for my concern which should have been resolved but THAT DID NOT HAPPEN!
I spoke to three Managers as of now and 4-5 representatives and nobody ever have any information of my my concern in their system. They confirmed my concern is being taken and will be resolved now.
CUSTOMER SERVICE, DELHI. THEY ARE SO PATHETIC AND THAT ONCE MY DUES ARE CLEARED I WILL CANCEL MY SERVICES WITH THEM COMPLETELY. AND WILL NOT RECOMMEND ANYONE EVER HDFC. SUCH A HORRIBLE EXPERIENCE I HAD HERE!
I ordered statements in Nov and I paid for it and the first representative confirmed me since I asked MULTIPLE TIMES! I called again because they were not delivered. I called again as Last time Manager confirmed she will send it but never came to me. The statements have been delivered to some security guard and WITHOUT CONFIRMING MY NAME AND SIGNATURE THEY HANDED OVER MY STATEMENTS TO THE THIRD PERSON.
*IT IS A SECURITY BREACH, YOU [censored]S!*
I called again in Jan 2022. Since last time they mentioned they raised my complaint but when I called and checked they do not have any complaint number or any record of calls not they have notes updated in the system for the record.
WHAT THE ###? I HAVE BEEN USING SERVICES FOR THE LAST 2-3 YEARS AND THIS IS THE KIND OF CUSTOMER SERVICE HAVE. REPRESENTATIVES DO NOT EVEN LET THE CUSTOMER SPEAK AND THEY HAVE THE AUDACITY FOR ARGUING WITHOUT APOLOGISING FOR THEIR MISTAKE AT THEIR END!
AUTO HAS BEEN ENABLED FOR MY LOAN AND IFK HOW! BECAUSE I WAS NOT ABLE TO DO IT PHONE BANKING GAVE AN ERROR TO REACH OUT TO CUSTOMER SERVICE WHEN I DID THIS IS THE INFORMATION I GET THAT THEY CAN NOT DO ANYTHING. BUT THE PREVIOUS MANAGER I SPOKE TO SAID SHE HAS DISABLED IT!
SUCH HORRIBLE HORRIBLE ILLITERATE PEOPLE YOU HAVE IN YOUR DELHI BRANCH CUSTOMER SERVICE! THEY DO NOT EVEN KNOW THE BASIC ATTITUDES OF HANDLING A CUSTOMER! I WORK IN AMERICAN EXPRESS AND I AM A LEADER IN CUSTOMER SERVICE. DO NOT YOU GUYS DARE TO CUT ME OFF AND SHARE INCORRECT INFORMATION AND THEN TELL ME NO IT CANNOT HAPPEN!
I NEED MY LAST 10 STATEMENTS ON MY PHYSICAL ADDRESS SINCE I PAID FOR IT! I NEED YOU TO DISABLE MY UTO PAY FOR THE LOAN.
AS ALL TH PEOPLE I SPOKE WITH IN CS, HAS SHARED INCORRECT INFORMATION, GUIDED ME WRONG WASTED MY TIME. NOW I AM HERE FRUSTRATED TRYING TO RESOLVE ONE SIMPLE THING!
I NEED A RESPONSE ASAP. I WILL CANCEL MY SERVICES WITH YOU PEOPLE.
Was this information helpful?
Post your Comment