[Resolved] HDFC Bank — customer service not allowing to redeem reward point on blocked card and not providing information on incremental point

Neerav Mehta

from Gurgaon, Haryana

Address:

123401

Hi,
This is with regards to my diners black card from hdfc bank which was blocked. Now the bank team is not allowing me to redeem my reward points which are very valuable to me. Also i am supposed to receive an incremental reward points, for which your customer support team has no answer.

I have been following up with them for last 20-25 days but not getting a proper response. Please solve my issue on priority.
I would be highly obliged.

For your reference my complaint number is: [protected]
My customer id: 36004984

Regards,
Neerav mehta

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Apr 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your Credit Card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance