HDFC Bank — dc intl pos charges

daksh9528

from Powai, Maharashtra

Address:

380015

Why the hell is below charges keep deducting from my account. Even if i was just got the new debit card.

You have taken almost 2000+ rupees from my account with the following charges.

Even when i have not done any international or other transactions. I want my money back and issue to be resolved at high priority with confirmation that no more charges will be deducted.

And whatever charges you have deducted from me. Need to pay back in my account.

See below:

11 mar 2020
. Dc intl pos txn markup+st[protected]mir[protected] mir[protected].44 inr

06 mar 2020
. Dc intl pos txn markup+st[protected]mir[protected] mir[protected] 296.14 inr

This is more than 500 inr and you have deducted more than 2000+ inr this way.

I want this to be resolved at high priority and want my money back without any excuses.

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2020

HDFC Bank Customer Care's response Dear Customer,

The said charges have been levied against the transaction done on your debit card in foreign currency. Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance inquiry and Rs 125 per cash withdrawal (plus GST). There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + Difference in foreign currency Rate (Its the difference in foreign currency rate on date of transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction. You can also refer the following link on our website for the charges applicable: https://cutt.ly/atdpJKv For further assistance, you may write to us at grievance.[protected]@hdfcbank.com

-Nadia
HDFC Bank Customer Assistance

Mar 12, 2020

Updated by daksh9528 Hello Nadia,

This is just my new debit card which i just received couple of weeks ago in which i didn't do a single transaction except one or two local ATM withdrawals at HDFC bank then why did HDFC bank charged me for this International Transaction which was never done. Don't try to fool me as i haven't done any international transaction with this newly received debit card. You all are fooling people by taking this charges from us. I already have my own company account with your HDFC bank as well and if this issue was not resolved or nor did i get my money back. I would be planning to change my and my own company's bank to another bank as they don't fool their customers by telling this ###.

It still doesn't make any sense to me that even the new debit card was just received without doing any international transaction how did you charge this? I need an answer and money back to this. Else i don't have any option except to go to consumer court as this is completely illegal. Even if a person doesn't use his card you are keep charging every few weeks by just showing that ### in the statement INTL POS Transaction. Completely not acceptable.

Answer and resolve my queries at high priority. Thanks

Darshak