[Resolved]  HDFC Bank — dd number not being shared with the owner

Address:

Ecospace branch of HDFC, 560103

[protected]@hdfcbank.com

I had requested for a demand draft online through hdfc netbanking and sent it directly to the admissions office of a reputed college because hdfc gives you an option to do so.

Now, the college wants the dd number to track it since it will receive thousands of dds. I went to the hdfc branch in ecospace bengaluru and he said that we cannot give you the dd number.

My issue is my admission stands cancelled if i do not update dd details on their portal. I tried contacting customer care, they have everything automated so i could not get hold of a real person i could talk to.
I tried raising tickets through mails and nobody responded to any of my tickets.

Now why are they not sharing dd details with the person who requested it in the first place.
Also the person at the branch tells me why did you send it directly and not your own address.

Why on the earth do you have an option to send directly when you cannot use it?

I really need help here. I am clueless now.