[Resolved] HDFC Bank — deactivate my credit card

akanksha1090

from Noida, Uttar Pradesh

Address:

Gurgaon, Haryana

Hi,

I have tried to contact many times with your customer care, no one cares to attend or do it. I haven't been using my card and some amount is been added to pay. I got this card at the condition of free card, not gonna add any amount but here it is. I received the bill out of nowhere, that I m not going to pay. Please deactivate my card ending with 9873 immediately.

Regards
Akanksha Shakya

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Apr 1, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to inform that the Visa Platinum Moneyback card will attract a nominal renewal fee, considering the features and benefits available with the card. However, the renewal fee will be auto reversed when your card usage spend during the previous 12 months period exceeds Rs. 50, 000.00. Our records indicates that you have not used the card for transactions as per the spend criteria. We regret our inability to accede your request for reversal. We request you to use your credit card for the aforesaid spend limit to get the renewal fee waiver on future renewals. We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you.

-Anay
Customer Assistance.