[Resolved]  HDFC Bank — debit amount from saving account

Address:

Hisar, Haryana, 125001

I have an account in hdfc bank. This account is in-operative and i don’t use it. I mark the email sent to the customer care in regards to the below issues.

On 28 dec’18, my tds was refunded in this account for the amount of rs.5920. And due to this account being inoperative, my account balance went on hold, and due to this i couldn’t withdraw the tax amount that i received in this account.

Further in relation to this, i sent out an email to the branch manager and branch backup manager and since i didn’t get a response from either of these two, i sent an email to customer care on 30th dec’18. After which i got email from customer care saying my query will be resolved within two days which was not the case.

As this wasn’t resolved on their end either, i put up a complaint on first escalation matrix 02, jan’19.
But anyhow, yet another time, my query wasn’t resolved as branch closed the call by saying that at first, your balance was on hold and then on 4th jan, bank has settled this amount by applying the non-maintainance charges and so this amount cannot be refunded.

After this i put my complaints to grievance redressal & nodel officer. But still my issue not resolved.

None of this solved my problem for getting a refund, i would like to request you to kindly look into this matter and please have it resolved.

Thank you,

Regards,