[Resolved] HDFC Bank — Debit card balance negative

vaishnav987

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 401107

I have got job and opened salary account with hdfc in march 2017. Before that i had an credit card with hdfc. I had lost my job last year and due to financial problem i was not able to make payment for credit card. Now my account balance is showing as 14039/-
But total available balance is -90139. Is it possible for bank to do so without any notification as the credit card was not linked to my salary account. Does we have have negative balance in salary account.
I wish to make the payment for the credit card but now i am stuck and not able to use my debit card. The customer care is unresponsive and number is always busy and now i am facing lot of problem due to this issue. Please help me. How can they do so without giving any notice.

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Jun 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details, card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance