HDFC Bank — debit card issued - without consent

Ujjwal Badhwar

from Jodhpur, Rajasthan

Address:

FLAT NO -203 ,GYANGARH-II ,18-19,VINAYAK NAGAR BOHRA GANESH JI ROAD, UDAIPUR, Udaipur, Rajasthan, 313001

At this very moment feeling very pathetic about thinking & wasting my time raising complaint to hdfc. Worst ever customer satisfaction. People of toll free number are not ready to listen and provide wrong information. Even so called designated personnel banker is always not available when available will not pick the phone. She provided wrong information. Whts going on in hdfc are you just getting fake awards for best service. Unpolite people on customer care and even banker assigned. I have been issued two debit cards without information. Debit card is being couriered to wrong address when said to arrange to to send to near by branch - not update available. When asked why two card issued calls transfer to accounts then to debit card and no answer just one answer close one any o[censored]r choice. Who will be responsible for yearly charges. Matter dosent get resolved what go for a legal case. I would rate personnel banker as hopeless employee of hdfc - just enjoying free salaries. While placing request for credit card she called up just once to say place through her not directly. Really self - centered no customer satisfaction.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance

Aug 09, 2019

Updated by Ujjwal Badhwar Response received is non satisfactory . And complaint close without resolution & consent of consumer .

Below are the main issues:-

Hello,

Ref. No[protected]

It is very sad to know that without consumer consent complaint has been closed - not even asked that consumer is satisfied with the solution or not . Moreover Personnel Banker was not aware about the exact status and was not able to furnish any details .

Following are the complaints regarding the reference which are not resolved :-

1. Debit Card not reached at the desired location .It is at the branch where no one is available and i am daily getting message to collect the same .
2. Not being confirmed by Personnel banker why two debit card were issued without consent of consumer .
3. At present which debit card will reach at the desired location .
4. Yearly Refund status of the card issued without consent .

Kindly close this complaint only after resolution to above queries .

Regards,

Ujjwal Badhwar