HDFC Bank — Debit Card not received but showing Active in Net Banking

This is with reference with my new debit card ending with 1872 which is associated with my savings bank account no [protected]. But i would like to inform you that the said card has not reached out to be me still now but in net banking the status of the card ending 9976 is showing as active. How can this be possible where the card has not reached to me and i have not performed any activation process for the card ending 1872. Further i haven't receive any courier details after the card is dispatched so that i can personally track the card.