HDFC Bank — debit card personal accidental cover

Address:

Rewari, Haryana, 301407

My accident happen 28/9/2017 then i went in hdfc bank for debit & credit card personal accidental cover but they refuge me to give me any form and tell that your card not suitable for this, while my card is used frequently before accident and i intimate to bank about accident with in 90 days. My debit card is titanium debit card but bank told me that this service is available on only platinum debit card.
Customer id[protected]
A/c no-[protected]
Ifs code - hdfc000250