[Resolved] HDFC Bank — debit - rupay card

Vnd.hariharan

from Madurai, Tamil Nadu

Address:

Chennai, Tamil Nadu

This rupay debit card does not work in any merchant retail outlets in india and doesnot work in atm or merchant outlets abroad. Hdfc never gave me any hint that this card will not work abroad and i suffered few days with no money as the card was not working there anywhere. Upon reaching india back, it took me 23 minutes to call the custoemr care number to register a complaint and then the call got dosconnnected and noone bothers to call back to solve this issue.

I am a 22 year old savings bank - salary account holder of hdfc and these guys do not bother to call back or attend to my issues. Only option now i see is to close the account from these irresponsible guys and move to another bank

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Nov 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked at our end and note that the Card number: 608025XXXXXX7895 held by you is an ATM card and not ATM-cum-Debit Card. You are therefore requested to visit our nearest branch and submit the request for issuance of ATM-cum-Debit Card. For complete information on HDFC Bank Debit Card variants, we request you to visit the following URL’s for the Features & Benefits, Eligibility, Services and Fees, FAQ ’s: https://bit.ly/2xSW1M5

-Manoj
HDFC Bank Customer Assistance