[Resolved]  HDFC Bank — debited a/c as overdue loan

Jun 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked your account and note that there was insufficient balance in your account at the time of ECS being processed to your account. Therefore the EMI got returned for the reason insufficient balance. In terms of Clearing guidelines, issued by RBI, the clear funds balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear funds balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/etBAjw

-Manoj
HDFC Bank Customer Assistance