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[Resolved]  HDFC Bank — Debited money on an incomplete net banking transaction

On Sept 15th I attempted to book air tickets for over ₹ 30, 000 using HDFC net banking but due to some technical issue my transaction was incomplete. When I called HDFC net banking about it they told me it takes 3 days for settlement and that I will get my money back which I didn’t. So after waiting for 3 days ( TAT) I was finally could complain about it and now they need more 7 days to resolve this complaint. Please note I am a premium customer ( Imperia) with HDFC and the amount that’s been held from me is over ₹ 30k. This is the second time HDFC has been careless with my money (two years ago they delivered my debit card to someone else) I am absolutely certain that the security and staffing at HDFC is below par and migrating to any other bank would just be a safer alternative. Beware!
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Oct 3, 2022
Complaint marked as Resolved 
Got a refund
HDFC Bank customer support has been notified about the posted complaint.
Sep 22, 2022
Updated by rubyj
https://rbidocs.rbi.org.in/rdocs/notification/PDFs/CIRCULAR677EC931A7A65E4D99AA957D8E85BC0A2A.PDF

Please note as per rbi if you don’t get your money back in stipulated time, customers are entitled to a penalty of Rs. 100 per day, please read to know more! Cheers!
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