[Resolved]  HDFC Bank — Debited money on an incomplete net banking transaction

On Sept 15th I attempted to book air tickets for over ₹ 30, 000 using HDFC net banking but due to some technical issue my transaction was incomplete. When I called HDFC net banking about it they told me it takes 3 days for settlement and that I will get my money back which I didn’t. So after waiting for 3 days ( TAT) I was finally could complain about it and now they need more 7 days to resolve this complaint. Please note I am a premium customer ( Imperia) with HDFC and the amount that’s been held from me is over ₹ 30k. This is the second time HDFC has been careless with my money (two years ago they delivered my debit card to someone else) I am absolutely certain that the security and staffing at HDFC is below par and migrating to any other bank would just be a safer alternative. Beware!
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Oct 3, 2022
Complaint marked as Resolved 
Got a refund
HDFC Bank customer support has been notified about the posted complaint.
Sep 22, 2022
Updated by rubyj

Please note as per rbi if you don’t get your money back in stipulated time, customers are entitled to a penalty of Rs. 100 per day, please read to know more! Cheers!
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