[Resolved] HDFC Bank — decline of credit card | |||
To hdfc bank credit card manager, West bengal zone. Being a preferred customer of your bank, i have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my name/contact number/address details. I did that. Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you. This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline. I am highly disappointed with hdfc bank service and customer care support. Pathetic pathetic. Trishit kundu Was this information helpful? | |||
Apr 11, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 07, 2019 HDFC Bank Customer Care's response Dear Customer, We have noted the concerns expressed in your post. In this regard, we are unable to trace your recent application records with the details provided in your post. Having said this, we request you to provide the following details to the [protected]@hdfcbank.com e-mail id to enable us to do the needful. 1. Name as mentioned on the application form 2. Date on which the application was submitted 3. Place where the application was submitted 4. E-mail address & City of residence 5. Name and contact details of the executive who collected the application. 6. Mode of application (online link or website details). 7. 16 digit alpha number application reference number. -Nadia HDFC Bank Customer Assistance | |||
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