[Resolved] HDFC Bank — deducted 177 inr as 3rd party cash txn inc gst

Tufail_Ahmed

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 560029
Website:	www.hdfcbank.com

Why was an amount of 177 inr deducted from my account without i being informed? I have been using hdfc for years and never was i told that i need to pay money for people depositing money into my account.
How can you charge me for money that i don't own? I received an amount of 9k and withdrew it the very next day.

Savings account no.: [protected], mandaveli
Transaction:

27 dec 2017 3rd party cash txn inc gst 211217-mir[protected] mir[protected] 27 dec 2017 177.00 8, 725.79

Was this information helpful?

No (0)

Yes (0)

Feb 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2018

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn. For further assistance you may write to us at [protected]@hdfcbank.com

-Bejoy
HDFC Bank Customer Assistance