[Resolved] HDFC Bank — Deducted Rs 5500 stating maintenance charges.

sabir husain

from Shamli, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I opened a salary account in 2015 . it been 7 months that i have left the job or no salary credited in account, yesterdays i checked the mail Rs 5500 deducted from my account in the name of maintenance charges. I complained in HDFC, , HBL number =[protected], they keep on saying that after 3 months salary account converted into saving account so you have to pay maintenance changes for that, told her that it is true but as per new guidelines by RBI https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0 no deduction need to be done on the name of maintenance changes. still they are saying the same thing, Please help me with this.

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Jan 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

Please visit:

http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions)
http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account)

-Bejoy
HDFC Bank Customer Assistance