[Resolved] HDFC Bank — Deduction of programme management fee

lokesh267

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400605
Website:	hdfc

My name is lokesh
I am having a regular saving account with HDFC. I can see that the HDFC bank has deducted Rs. 114.5 from my account under the name- Program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. I did not opt for any service, hence to deduct customer's money without taking their consent is not lawful. I want this so called fee deposited back to accounts.

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Dec 19, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret for the inconvenience caused.

To help you with kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

-Natasha
HDFC Bank Customer Assistance