HDFC Bank — Deficiency in service by not opening and operating Sukanya Samridhi Yojna

We are customers of the bank customer id 21023408 and 26875022 visited HDFC branch Mira road (IFSC 0000665) and submitted Forms with a Cheque no.000037 dt[protected]of Rs.10000/-for opening Sukanya Samridhi Yojna in name of Siya Gupta.It was promised by Miss Tiwari that it will be done in a week. It was regularly pursued by phone and physical visits. On assurance that it has been processed another cheque no. 000026 for Rs.140000/ was handed over to Sri Vaibhav Patil . It was also regularly followed. When we did not receive any debit intimation on our mobile, personal visit was made .Mr.Patil told that application has been approved vide no.[protected] but why amounts has not been cleared for more than twenty days during last financial year he has no answer .It has not been cleared even now.
Meeting with manger could not be held because he was not present.
Because of this highly deficient service mental and physical agony has become unbearable.