[Resolved] HDFC Bank — delay in reactivation and replacement

sheila59

from Bengaluru, Karnataka

Address:

560005

Having lost my phone i froze my bank account and blocked my credit cards on 27th dec. On 31st dec i visited hdfc bank, halasuru to reactivate and replace my accounts and cards. Neither i nor the relationship manager was able to do anything online or by phone, so forms were manually filled out and sent. On 6th jan i got a message that my account did not autopay my credit card bill. Nine days later i have not received my cards yet.

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Feb 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to clarify that, your card ending 9383 was hotlisted, as per your request on 29/12/2018 and a new card ending 0288 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. We confirm that we are not in receipt of the payment for December 2018 statement within the payment due date. Hence we request you to effect payment of Rs.3, 800.00 to regularize your card and provide us with many more opportunities to serve you better.

-Zubin
HDFC Bank Customer Assistance

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Comments

sheila59

from Bengaluru, Karnataka

I am shocked that you have not received my request for a new card. I personally visited your Halasuru branch and my relationship manager Prashob and I tried online and by phone to request for a new card. We were not successful. So I manually signed the required forms and as far as I know the application for a new card was made.
By the way your customer service phone is a waste of time. Even your bank employee could not figure it out.
Sheila Mascarenhas