[Resolved] HDFC Bank — delay in service | |||
My HDFC credit card expired on May 2019 and in advance i submitted letter thrice for my new office address updation and even an executive visited my new office address last month for data collection but till now no such action has been taken by HDFC bank. In this case i wont be liable to pay the late fee payment as I didn't received the card till date. Please look into the matter and do the needful. Was this information helpful? | |||
Jul 17, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 12, 2019 HDFC Bank Customer Care's response Dear Customer, We observe that the renewal card was dispatched to your mailing address and the same has been returned undelivered. Further, we also observe from our records that the card had returned to us and subsequently destroyed due to security reasons after a time span of 30 days. We request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL.https://bit.ly/2wwwruX -Nadia HDFC Bank Customer Assistance Verified Support Jun 14, 2019 HDFC Bank Customer Care's response Dear Customer, We are in receipt of your request for change of mailing address in the card account. We confirm that the same has been taken up for processing and will be completed in 4-7 working days subject to internal verification. We seek your patience in the interim. -Nadia HDFC Bank Customer Assistance | |||
 2 Comments | |||
Comments
I have submitted letter for signature and address change but still you have not updated. And now it's been over a month and you are saying card has been destroyed! For your lack of service I'm not supposed to pay the late payment fee.. Further I will take up matter to RBI ombudsman. 3 years back your executive came to me for opening credit card and now I'm not supposed to go from office to office to do these formalities.
Reply
Please send me the OTP to reset my ATM pin.
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