| Address: | New Delhi, Delhi, 110085 | | Website: | netbanking.hdfcbank.com/netbanking |
On 10/02/2017, I redeemed my reward points by ordering 1 litre of Tupperware water bottles set using your HDFC banks website and I received this message on my phone (Dear JACKSON MASSEY, your request for GI72 Qty - 3 is received and is under process).
Now after around a week, the item delivered at my place and when I opened the box, I surprised to see that it was not I ordered on the website using my good amount of rewards that I was saving from a long time. I was sent 12 pieces of Tupperware water bottles of 500 ml though I placed an order of 1 litre water bottles.
I immediately raised my complaint in your customer service department and escalated the matter and they promised to call back with the solution and given the TAT of a long time. When I did not get the call even after waiting for more than a month, I spoke to many senior levels but no resolution yet for this mistake.
I want to state here that I am with HDFC for more than 10 years now and looking to maintain this healthy relationship in future as well. Please help me to get this sorted at the earliest as I have a travelling job and I hardly get time to follow up with all this.
It was just poor and pathetic customer service offered by your colleagues thats why it took this long and I am still carrying those wrong item.
I am very unhappy and disappointed with this behaviour and appreciate your prompt attention to this serious matter I have been facing for a long time. Was this information helpful? | 
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