[Resolved] HDFC Bank — depository charges

shweta vispute

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411041

Hello sir,

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.
Kindly be informed that an amount of rs 885.00/- was deducted from my savings account on 13 aug 2018 under the name of depository charges. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.. If they would had communicated that even if i don't use the account, still would be charged then i would have closed the account. Nd after all we are working hard and earning money. Kindly suggest how do we proceed with the same to ensure that in future, no such issue is encountered.

Also, i request you to please refund the deducted amount to my savings account.3232716
Thanks and regards,
Shweta vispute

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Sep 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges levied to your account on August 13, 2018, pertains to Annual Folio Maintenance charges (FMC) for your Demat account. Service Tax & Education Cess is levied separately. The FMC is levied after giving adequate advance intimation in the billing statement. Effective September 01, 2010 there is a revision in the ‘standard’ tariff with respect to the Annual Folio Maintenance Charges (FMC) from Rs. 500/- p.a. to Rs. 750/- p.a. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance