[Resolved] HDFC Bank — Didn't get confirmation from bank after closed my credit card and didnt get my reward points cash back which they promised me

Diya vasa

from Chennai, Tamil Nadu

Address:

600087

Iam priyadharshini a hdfc credit card member for more then 5 years and paid my bills without any delay so far, when i closed my card i called them before and asked for the procedure to close my card and to get my reward cash back.

They said once you closed the card the cash reward amount of rs.2000 will be sent to me in dd, but after i closed the card, when i called them to check they told that after closing the card we can't give reward points which was not told me before closing the card.

I want my reward cash pack. They wont leave a single rupee from cutomers, but if they are having 2000 for one customer then how much they will have for others??? I hope the needful will be done after registering here.

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Jan 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused to you. Please mail your us your card and contact details and issue details to [protected]@hdfcbank.com. Kindly mention the reference ID : TTU14121604 in subject line for us to track your email. Will check and get back to you.

- Anay
HDFC Bank Customer Assistance.

Mar 25, 2017

Updated by Diya vasa The Issue is not resolved, these people are cheating me

This is unfair completely, This issue is raised because i didn't get any proper response from you end after sending a request to close my card and sending my request for reward points by dropping the redemption form in the ashok nagar HDFC bank last year march

These people just took the amount what I paid but not the customer request, I called customer care may times regarding this issue i didn't get any response from their end, no one even bother to call me inform me on the card closing and regarding the redemption of reward points, that the reason i raised the request, now again again they are saying the same reason, i have the reward form handy with me before sending it to them, i want to just change my address then only the courier will reach me safely..

These people are not taking my request regarding address change doing needful.please help me.