[Resolved] HDFC Bank — didn't get credit card statement

dilipprasad

from Mumbai, Maharashtra

Address:

Ratnagiri, Maharashtra, 410501

I always used to get credit card statement on mostly 15th of every month. I don't remember If I have missed any credit card bill in any month. Every time I have cleared all the dues to keep my credit score good. But this time, Neither through mail or sms, I got any statement for the bill payable on March 2019.
And on 3rd of April I came to know that part of my due bill was auto debited from my Hdfc saving account. Problem is I always prefer to clear all my dues on or before due date to maintain my credit score. But this time HDFC debited part of bill without informing me. So, this transaction is going to badly impact my credit score.
My question is why HDFC Bank missed to send me credit card statement? Who would be responsible for the charges, I have to pay for the remaining amount?
And who would be responsible for my bad credit score this month?

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May 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

-Zubin
HDFC Bank Customer Assistance