[Resolved]  HDFC Bank — didn't get my refund into credit card

Address:4826/18 E Guru arjan dev nagar, p.o khalsa college, Amritsar, Punjab, 143001

Hi i use my credit card on aliexpress site and the items are defaulted so they start my refund process on 3 dec 2019 and they issue refund with ARN no on 9 the dec with full refund but the refund doesn't come in my credit card account. I get my refund from aliexpress with ARN no 74547069339020027752278 but hdfc bank didn't transfer my funds in my credit card. I want my refund back which is 4.66 usd dated 9/12/19. And there is another refund process which i didn't get money back last year but i didn't know so i checked it now after i didn't get this payment. Last refund payment date is 31/12/18 and the ARN No is 74547068360010516843377 and the amount is 18$ usd. I want both transactions refund in my credit card ending 3509 and my mobile no is [protected]. Otherwise i have to close my account with your bank because i never checked my credit card account and you people are cheating with me. Before this refund process i didn't know that you people are not transferring my refund amount in my account. So i have both the ARN nos with me i[censored] didn't pay my refund i have to go to co sumer court and file a case against ur bank and i also close my credit card, saving account and my fd from your bank. Thanks
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Jan 25, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available on our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

-Nadia
HDFC Bank Customer Assistance
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