HDFC Bank — Didnt received my money back

HDFC Bank — Didnt received my money back

N nishaph2209

I did IMPS transaction of 12k on 2nd april 2021, amount has been deducted from my account however beneficiary haven't received any amount. Received below message an hour back :- UPDATE: Your money transfer of INR 50, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]. its being almost two daysi havent receeived my money back Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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nishaph2209

I did not have received either any call from HDFC bank or any other customer support.
The issue is not resolved yet, kindly does not mark it as resolved or else I need to go raise n- numbers of reports until my issue is not answered.

I have tried reaching customer care and bank multiple times, but haven't got proper response .