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[Resolved]  HDFC Bank — diners black credit card application status as declined without any verification or anything

I applied for the hdfc diners black credit card. I even opened a new savings account as it was a requirement for the card. The savings account opened successfully.

Its been two days and my status is now being shown as decline on the website without any call/reasoning or anything else.

App no. Cc41490175

It would be great to have some kind of transparency into the process. There is no human on customer care to whom i can talk to.
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Complaint marked as Resolved Jun 13, 2019

Complaint Status


[May 08, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response May 09, 2019 Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

-Nadia
HDFC Bank Customer Assistance
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