[Resolved] HDFC Bank — disapproval of my credit card application

atyddk

from Imphal, Manipur

Address:

East Khasi Hills, Meghalaya, 793010

I have applied for credit card at hdfc band and my reference no is [protected]em
And my application is disapproved by the bank without giving me any reason as it does not fullfill the internal criteria of bank... So i go to one of the hdfc bank branch at laitmukrah shillong where i talk one of the bank employee named sarfaraj alam he told me ki your civil score may be poor.
I told him it is not possible as i am not involved in any kind of loan or credit card in the past not even i am a guarantor to anyone.
Then he told me that there is no way to know ki why hdfc disapproved your credit card application. He also tell me to apply in state bank of india for credit card...
I am central govt employee and my colleagues got credit card from hdfc and i opened bank account in hdfc for credit card and they are telling me go to sbi for credit card...

Sheer injustice...
Atul yadav

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Sep 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to provide us the following information to enable us to verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number/e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance