[Resolved]  HDFC Bank — Discrepancies regarding processions of brcs

Address:Mumbai City, Maharashtra, 400039

Dear Sir/Madame,
It is very disheartening to inform you that the fort branch has not been satisfactory in responding to export documentation when all requirements have been fulfilled as per requirements
The export documents has to be submitted to the bank with 21 days and if delay we need to submit a letter explaining the delay. Now it is necessary for you too to give us a proper reason. We had submitted export documents about 8 months back and now it is returned to us saying that multiple cash deposits cannot be done against one Invoice and shipping bill. The shipping bill carries the consignee name as well as all the remitter/buyer. The bank should have no problem processing the BRC’s.
We have been depositing cash USD since 2002, there had never been any problem. All cash USD deposits are against exports. Initially the bank was accepting cash USD and so we were depositing it. If you had stopped collecting USD cash, we require a written statement at least 15 – 20 days in advance. I don’t understand whether the bank was sleeping for the last 8 months. Nothing was informed to us. We have completed our entire obligation. We have been visiting the bank every week since last eight months.
We are also receiving additional benefit from customs if the BRC’s are submitted to Indian customs within one year and if we do not receive that benefit we will hold the bank responsible for it and the bank will have to compensate for it. We require to submit six months BRC’s to Indian customs every six months
We also hold the bank responsible for any problem arising in RBI due to these delays and hold the bank responsible for it. Now how you have sent us a letter regarding FIRC’s will not be issued in certain cases, similarly letters should have been issued against all these cases.
We require the bank to reply to us as early as possible.

Thanking you in anticipation.

Yours truly.

For Team Work
Mohd. Aslam Kazi
Partner
Reply on email id: [protected]@hotmail.com
Mob. No. [protected]
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
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Dear Customer,

Regret the inconvenience.Request you to mail at [protected]@hdfcbank.com with customer ID/account number, branch details you have visited and registered contact number. Kindly mention reference Id TTU[protected] in the subject line so that we can assist you further.

-Natasha
HDFC Bank Customer Assistance

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