[Resolved]  HDFC Bank — dispute transaction

Address:

530017

Dear Sirs,

I have raised a dispute about the transaction that was made by me in error nearly 2 years ago. That was early October 16th 2017. The complaint number was [protected].
Fallowing up for almost 2 years and till now it did not get resolved.
I tried to buy same diapers for my baby and later realized that was transacted in different currency (ZAR) and dropped e-mail not authorizing the amount. Later filed a complaint, submitted all the required documents. They however did not release the amount but the card was charged for the same and the amount did not credited back. More over the transaction was duplicated. Means my card was charged twice.
After almost two years now its showing in my account and I am fallowing up N number of times over phone, e-mail, with the bank (Physical Location) none of them could not help me resolve. Now they are late charges, Interest and the principle amount total up to 7624.00 Rs. That's also effecting my credit history.

Please get them solved ASAP.

Thanks,
Uma
[protected]