[Resolved]  HDFC Bank — Double amount deducted for annual Locker charges

Address:

Kolkata, West Bengal

In 2014 I had taken a Locker no. 433 in HDFC bank, Dumdum Cantonment branch at Kolkata. My Customer ID is 24227595. Now on 2nd Apr 2015, annual Locker rent of Rs 3000 has been deducted from my Savings ac. Also a Surcharge/cess of Rs 370.80 has been deducted. This is not in line with our agreement while taking the Locker. The rent mentioned in the agreement is Rs1500 pa. Please see attachment. I was also told by the manager Mr Amit Ghosh that I would get a 50% discount, meaning I pay Rs 1500 pa. I request you to please see that I am not charged more and refund me the extra amount. I have written three emails to the Branch Manager since 4th May, but except a cc wherein he delegated this job to someone below him, now he is no more responding. I am an old Customer of HDFC bank (right from when it was "Timesbank" and do not expect this treatment to its Customer. I am sure you will agree that a fair amount of time has passed to set things right but until now there has been no visible response or action from the Bank branch's side for a solution. Nor any explanation to the Customer. This is not the first time I am having this kind of treatment from this branch. I will be forced to approach higher Authorities in Delhi in case of no satisfactory QUICK solution.